Shipping & Returns
Shipping Policy
We are a small-batch, roast-to-order coffee company. Since our coffee is roasted daily, most orders ship out on the same day the order is placed. This can change depending on operational needs.
Once your order is received, we typically start the fulfillment process immediately. Because of this, any changes must be received within an hour of receiving the order confirmation email.
Return & Exchange Policy
We roast to order to ensure that you receive the freshest coffee in your cup. We suggest trying out a smaller sized bag since all of our flavors are subjective and want you to enjoy all of the coffee in each flavor.
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Due to our roast to order style and flavor profiles being unique, we do not offer returns.
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Should you have any questions or if you’re unsure about what to purchase, please don't hesitate to reach out to our support team via our email hello@sugarshackroasting.com and we'll be happy to assist you!